Refund policy
Return & Refund Policy
At LUXELIGHT, we want you to have a smooth and enjoyable shopping experience. Please review our return and refund policy below to understand the conditions that apply to your order.
1. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us at luxelight@use.startmail.com.
Include your order number and clear photos or videos showing the issue so we can assess your request.
If your claim is approved, we will provide an appropriate solution in accordance with applicable consumer protection laws.
If the issue is our responsibility, we will cover the applicable return shipping costs.
2. European Union Customers — 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, please notify us at:
You must notify us within 14 days of receiving your order. After notifying us, you have a further 14 days to return the goods.
Products should be returned in their original condition. You may handle and inspect products as you would in a physical store. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Return Shipping Costs
For returns due to a change of mind or the exercise of the statutory right of withdrawal, customers are responsible for the direct cost of returning the item to our designated return address in China, provided they have been informed of this before purchase.
Return shipping costs depend on the shipping carrier, destination country, and package weight and dimensions. These costs are not prepaid or reimbursed by us.
Please contact us before returning any item to receive the correct return address and instructions.
We recommend using a tracked shipping service and keeping proof of postage.
If an item is defective, damaged, incorrect, or not as described, we will cover the applicable return shipping costs in accordance with consumer protection laws.
Refunds
We will reimburse the payments received, including the cost of standard delivery (excluding additional costs resulting from choosing a more expensive delivery method), within 14 days of being informed of your decision to withdraw.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.
This right is subject to the statutory exceptions provided under applicable EU consumer protection legislation.
3. United Kingdom Customers — 14-Day Right to Cancel
For orders delivered to the United Kingdom, you have the legal right to cancel your online purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, please contact us at:
Once you notify us of your decision to cancel, you have a further 14 days to return the goods.
Products should be returned in their original condition. You may handle and inspect items as you would in a physical shop. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Return Shipping Costs
For returns due to a change of mind or the exercise of the statutory right to cancel, customers are responsible for the direct cost of returning the item to our designated return address in China, provided they have been informed of this before purchase.
Return shipping costs depend on the shipping carrier, destination country, and package weight and dimensions. These costs are not prepaid or reimbursed by us.
Please contact us before returning any item to receive the correct return address and instructions.
We recommend using a tracked shipping service and keeping proof of postage.
If an item is faulty, damaged, incorrect, or not as described, we will cover the applicable return shipping costs in accordance with UK consumer protection laws.
Refunds
We will issue your refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.
Refunds will include the cost of standard delivery, excluding any additional costs resulting from choosing a more expensive delivery method.
Your statutory rights under UK consumer protection legislation remain unaffected.
4. Important Product Information
Please carefully review the product description, specifications, and included items before placing your order.
Product photographs may contain decorative elements or accessories used for illustrative purposes that are not included in the purchase.
LED Curtain Lights — Important Notice
Your purchase includes:
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LED curtain lights.
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USB controller.
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Remote control.
PLEASE NOTE: THE DECORATIVE FABRIC CURTAIN SHOWN IN SOME PRODUCT PHOTOGRAPHS IS NOT INCLUDED.
You are purchasing the LED lights only, not the fabric curtain.
Please make sure you understand what is included before completing your purchase.
5. Non-Returnable Items
Where permitted by applicable law, certain products may be excluded from voluntary returns, including:
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Perishable goods (such as food, flowers, or plants).
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Custom-made or personalized products.
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Personal care goods (such as beauty or hygiene products, where applicable).
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Hazardous materials, flammable liquids, or gases.
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Gift cards.
These exclusions do not affect any mandatory statutory rights, including rights relating to faulty or misdescribed products.
6. Exchanges & Alternative Resolutions
We do not offer direct exchanges as a standard service.
Where legally permitted, customers may voluntarily agree to an alternative resolution, such as a partial refund while keeping the product, instead of returning it.
Any alternative resolution must be mutually agreed upon and does not affect mandatory consumer rights.
7. Shipping Protection
Shipping Protection is an optional service offered at checkout to provide additional protection against eligible shipping-related issues.
Shipping Protection fees are generally non-refundable once purchased, including when a customer requests a return or refund for the purchased product, except where a refund is required by applicable law or the service has not been provided as agreed.
Shipping Protection is a separate service and is not automatically included in product refunds, except where required by applicable law.
If your shipment is lost, stolen, or damaged during transit, please contact us at luxelight@use.startmail.com so we can review your claim in accordance with the applicable Shipping Protection terms.
8. United States — Return Policy
For orders delivered within the United States, all sales are final.
We do not accept voluntary returns or offer refunds for buyer's remorse, change of mind, incorrect expectations, ordering the wrong product, or simply deciding that you no longer want the item.
Refunds or replacements will be considered for items that arrive damaged, defective, incorrect, or materially different from their description, subject to applicable consumer protection laws.
If you experience an issue with your order, please contact us at luxelight@use.startmail.com with your order number and clear photos or videos showing the issue.
If your claim is approved, we will provide an appropriate resolution in accordance with applicable consumer protection laws.
Nothing in this policy limits any rights you may have under applicable federal or state consumer protection laws.
9. Refund Processing
Approved refunds will be issued to the original payment method.
For customers in the United States, refunds will generally be processed within 10 business days of approval.
For customers in the European Union and United Kingdom exercising their statutory withdrawal or cancellation rights, refunds will be processed within the legally required timeframe.
Please note that banks and payment providers may require additional time to process and post refunds.
For any questions regarding returns or refunds, please contact: